FAQ

Troubleshooting errors
If drivers are running into issues, here are some simple things they can do to try to fix the issue. Logout and log back in. This re-downloads se...
Mon, Sep 12, 2016 at 11:40 AM
How to view GPS history
Click the Vehicle tab. Touch the Driver icon of the history you'd like to see. Click the "i" icon to draw the Driver's history o...
Thu, Aug 7, 2014 at 11:30 AM
How to get Driver name from DriverID
Our current iOS GPS map lacks a proper legend or labeling to indicate which pin represents which driver. We do display the DriverID, which can be used in a ...
Thu, Aug 7, 2014 at 11:40 AM
Where did my pop-up confirmations go?
ParaPlan for iOS provides visual and audio confirmations when actions are performed.  Visually, a popup window with a confirmation message will appear...
Fri, Oct 31, 2014 at 10:08 AM
Best practices to set up and manage multiple iOS devices
We recommend creating a single Apple ID for all drivers. Here is how to create an Apple ID without using a credit card.  If you have more than 10 device...
Wed, Sep 6, 2017 at 4:32 PM
What to do if trips are not showing up on your device
Pull down on trip screen to force a refresh. Look for any error messages in the area behind the trips. Check the trip filters to make sure the missing...
Thu, Oct 8, 2015 at 8:23 PM
Why does the login window sometimes not show up after logging out
This is a bug in version 1.4.7, and we have fixed in the upcoming release. To workaround this issue, click the logout button as normal, then force kil...
Mon, Dec 28, 2015 at 10:57 AM
How to give riders access to mobile app
ParaPlan has a feature that allows riders to see their own upcoming trips right on their own mobile device. They can also see the GPS location of their van ...
Tue, Mar 15, 2016 at 11:58 AM
My devices are using too much data
Most iOS devices will use about 1gb of data per month. Some might be a little bit higher based on drivers, but the pool should average out to around 1 gb pe...
Tue, Oct 9, 2018 at 10:41 AM